Call Center Update (Week of November 20)

To aid in our transparency, over the next several weeks, we will be posting weekly call center updates every Tuesday for the previous week. These metrics will address the number of calls made by our team, the number of calls we have received, the number of call backs needed, the number of unanswered emails and the number of emails sent by our call center to support the community.

Calls Received 49
Calls Made 35
Call Backs Needed 0
Unanswered Emails 2
Emails Sent 16

Any residents with questions are encouraged to contact us directly at 616.866.5627 or HouseStreet@wwwinc.com.