Call Center Update (Week of November 13)

To aid in our transparency, over the next several weeks, we will be posting weekly call center updates every Tuesday for the previous week. These metrics will address the number of calls made by our team, the number of calls we have received, the number of call backs needed, the number of unanswered emails and the number of emails sent by our call center to support the community.

Calls Received 97
Calls Made 109
Call Backs Needed 0
Unanswered Emails 3
Emails Sent 65

Any residents with questions are encouraged to contact us directly at 616.866.5627 or

%d bloggers like this: