Call Center Update (Week of November 13)

To aid in our transparency, over the next several weeks, we will be posting weekly call center updates every Tuesday for the previous week. These metrics will address the number of calls made by our team, the number of calls we have received, the number of call backs needed, the number of unanswered emails and the number of emails sent by our call center to support the community.

Calls Received	97
Calls Made	109
Call Backs Needed	0
Unanswered Emails	3
Emails Sent	65

Any residents with questions are encouraged to contact us directly at 616.866.5627 or HouseStreet@wwwinc.com.

WE ARE WOLVERINE

Rockford is our home and we’ve always acted responsibly and taken our obligations as part of this community personally.

In 1998, 3M began discussions on their formula change with its customers because PFOA and PFOS – two of the PFAS family of compounds – were “persistent in the environment.” We relied on 3M’s representations to the EPA, FDA, scientific bodies, and Wolverine regarding the safety of the Scotchgard™ formula.

We’ve been working with MDEQ since November 2016, when we became aware of the possible presence of PFAS in groundwater at our former Tannery location. We continue to work with the state to identify and test possible sites, and we’re close to completing that process. Every resident whose water is being tested has a water solution until they have answers. While the science is not conclusive, we’re working proactively to develop solutions, share information with you, and restore our community’s confidence in its drinking water. Much more information is available here on our WeAreWolverine.com blog.

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