Call Center Update (Week of October 30)

To aid in our transparency, over the next several weeks, we will be posting weekly call center updates every Monday for the previous week. These metrics will address the number of calls made by our team, the number of calls we have received, the number of call backs needed, the number of unanswered emails and the number of emails sent by our call center to support the community.

Calls Received 53
Calls Made 48
Call Backs Needed 0
Unanswered Emails 6
Emails Sent 32

Any residents with questions are encouraged to contact us directly at 616.866.5627 or HouseStreet@wwwinc.com.